Thank you for placing an order at the Bolt Collective! Below you'll find our guidelines on shipping and returns. If you have any questions about the items outlined below, or if you have a question that is not covered by our policy, feel free to reach out to hellobolt@whatsneu.com.
Shipping Policy
What is the processing time for my order?
All orders are produced within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
When will I get my order?
Unless otherwise noted (pre-orders), it typically takes 5–10 days for a package to be delivered in the continental United States from the time that it was shipped. That said, shipping times may vary based on a number of factors. If you have not received your order within two (2) weeks after placing it, please contact hellobolt@whatsneu.com.
Do you ship internationally?
We do not offer international shipping to any countries outside of the United States of America
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities in the United States! They will pick, process, and ship your order.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hellobolt@whatsneu.com with your order number.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hellobolt@whatsneu.com.
I received a wrong/damaged product, what should I do?
We’re so sorry that the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hellobolt@whatsneu.com within seven (7) days of receiving it, with photos of the damaged product, your order number, and any other details that you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t typically offer returns, but if there’s something wrong with your order, please reach out to us at hellobolt@whatsneu.com!
Do you offer refunds?
Refunds are typically only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hellobolt@whatsneu.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hellobolt@whatsneu.com within seven (7) days after receiving your order. Include your order number and photos of the mislabeled item, and we will find a resolution for you!
My product was wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hellobolt@whatsneu.com within seven (7) days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
I never received my product, what should I do?
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, and it's been more than two (2) business weeks get in touch with us at hellobolt@whatsneu.com with your order number.
What is your return address?
Please get in touch with us at hellobolt@whatsneu.com with your order number, and we'll provide instructions for a return.